Frequently Asked Questions

Everything you need to know about shopping pre-owned luxury.

How do you guarantee the authenticity of your items?

Every item on Luxury Promise undergoes a rigorous multi-step authentication process by our in-house experts and advanced AI technology to ensure 100% authenticity.

What is the condition of the pre-owned items?

We use a standardized grading system ranging from 'New with Tags' to 'Fair Condition.' Detailed descriptions and high-resolution photos are provided for every unique piece.

Do you offer international shipping?

Yes, we ship worldwide via premium couriers like DHL and FedEx. Shipping costs and delivery times vary depending on your location and are calculated at checkout.

What is your return policy?

We offer a 14-day return window for items purchased online, provided the security tag remains attached and the item is in its original dispatched condition.

Can I pay in installments?

Yes, we partner with various providers such as Klarna and Affirm to offer flexible payment plans, allowing you to spread the cost of your luxury purchase over time.

How can I sell my luxury bags to Luxury Promise?

You can use our 'Sell to Us' portal to upload photos and details. We offer instant buyouts, consignments, and store credit swaps for eligible luxury brands.